Privacy Policy

Information We Collect

When you engage with our website conversion improvement services, we collect various types of information to provide you with the best possible consulting experience. This includes personal details you provide directly through our contact forms, consultation requests, and project communications.

• Contact information including your name, email address, phone number, and company details
• Website analytics data and performance metrics that you share for consultation purposes
• Technical information about your current website setup, hosting environment, and conversion tracking systems
• Communication records from our consultations, emails, and project discussions
• Payment and billing information for our professional services

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us understand how our potential clients interact with our site and improve our service presentation.

How We Use Your Information

Your personal information serves several important purposes in our professional relationship. We use this data primarily to deliver high-quality website conversion consulting services and maintain effective communication throughout our engagement.

We also use your information to schedule consultations, send project updates, process payments, and provide ongoing support. Sometimes we'll reach out with relevant industry insights or updates about conversion optimization trends that might benefit your business.

For quality assurance, we may review our communications and project outcomes to improve our service delivery methods. This helps us refine our consulting approach and better serve future clients with similar challenges.

Data Sharing and Third Parties

We maintain strict confidentiality regarding your business information and website data. However, certain aspects of our service delivery require carefully managed data sharing with trusted partners who help us provide comprehensive consulting services.

• Analytics tools and platforms that help us analyze your website performance data
• Cloud storage services where we securely store project files and consultation records
• Communication platforms we use for client meetings and project collaboration
• Payment processing services for handling consulting fees and project payments
• Legal advisors when required for contract review or compliance matters

We never sell your personal information or share it with marketing companies. Any data sharing occurs under strict confidentiality agreements that require our partners to protect your information with the same level of security we maintain.

Your Rights and Choices

You have significant control over your personal information and how we use it in our professional relationship. We believe in transparency and want you to feel confident about the data practices that support our consulting services.

You can request access to all personal information we maintain about you and your business. This includes consultation records, communication history, and any analysis we've conducted on your website performance. We'll provide this information in a clear, understandable format within 30 days of your request.

You can also request that we delete your personal information, though we may need to retain certain records for legal or business purposes. We'll explain any limitations and help you understand what information must be preserved and why.

Security Measures

Protecting your business information is fundamental to our professional relationship. We've implemented comprehensive security measures that reflect the sensitive nature of website performance data and business analytics you share with us during consultations.

All data transmission between your systems and ours uses encrypted connections. We store your information on secure servers with restricted access, regular security updates, and continuous monitoring for potential threats.

Our team receives regular training on data protection best practices. We use strong authentication methods, limit access to information based on job responsibilities, and maintain detailed logs of who accesses what information and when.

While we work hard to protect your information, no security system is perfect. If we discover any security incident that affects your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention

We keep your personal information only as long as necessary to provide our consulting services and meet our legal obligations. The retention period varies depending on the type of information and the nature of our professional relationship.

Active project files and consultation records are typically retained for three years after project completion. This allows us to provide ongoing support and reference previous recommendations if you return for additional services.

Financial records and payment information are kept for seven years to comply with accounting and tax requirements. Communication records may be retained longer if they contain important business insights or contractual agreements that require extended preservation.

When retention periods expire, we securely delete or destroy your information. However, we may retain anonymized data for research purposes to improve our conversion optimization methodologies and better serve future clients.

International Data Transfers

Our consulting services sometimes involve working with international tools and platforms that help us analyze website performance and provide comprehensive conversion optimization recommendations. This may result in your data being processed in countries outside of Greece.

When we transfer your information internationally, we ensure adequate protection through approved transfer mechanisms and contractual safeguards. We work only with service providers who maintain strong data protection standards and comply with international privacy regulations.

You have the right to know when your data is being processed internationally and to understand the protections in place. We're happy to provide details about specific transfers and the safeguards we use to protect your information across borders.

Changes to This Policy

As our consulting services evolve and privacy regulations change, we may need to update this privacy policy. We'll always notify you of significant changes that affect how we handle your personal information.

For minor updates that don't change our fundamental data practices, we'll post the revised policy on our website with a new effective date. For major changes that significantly alter our data collection or use practices, we'll send you a direct notification and may require your consent to continue processing your information.

We encourage you to review this policy periodically, especially before starting new projects or sharing additional business information with us. Staying informed about our data practices helps ensure our professional relationship remains built on trust and transparency.